Privacy Policy

1. Information We Collect

Information you provide

When you contact us, request an estimate, book service, or fill out a form, we may collect your name, phone number, email address, service address, and details about the plumbing service you need.

Information collected automatically

When you visit our website we may automatically collect limited technical data such as your IP address, browser type, device information, pages viewed, and referring pages, through cookies and similar technologies.

2. How We Use Your Information

• To respond to your inquiries and provide estimates, scheduling, and plumbing services.
• To send service-related communications such as appointment confirmations, dispatch updates, and follow-ups.
• To send promotional offers and reminders, where you have opted in.
• To improve our website, services, and customer experience.
• To comply with legal obligations and protect our rights.

3. SMS / Text Messaging

If you provide your mobile number and opt in, we may send you text messages related to your service (such as appointment confirmations, estimates, and dispatch updates) and, where you have separately consented, promotional messages. Opting in to promotional messages is never a condition of purchasing any product or service.

• Message frequency varies based on your interactions with us.
• Message and data rates may apply depending on your mobile carrier and plan.
• Reply STOP at any time to opt out of text messages. Reply HELP for help.
• Carriers are not liable for delayed or undelivered messages.

The mobile information described above is used only to deliver the messages you have requested and is not sold or shared for third-party marketing.

4. How We Share Information

We do not sell your personal information. We may share information only as follows:

• Service providers who perform functions on our behalf (such as scheduling, payment processing, or hosting) under contracts that require them to protect your information.
• Legal and safety reasons, when required by law or to protect our rights, property, or safety.
• Business transfers, in connection with a merger, acquisition, or sale of assets.

As stated above, text-messaging opt-in data and consent are never shared with third parties or affiliates for their marketing purposes.

5. Cookies & Tracking

Our website may use cookies and similar technologies to operate the site, remember preferences, and understand how visitors use our pages. You can control cookies through your browser settings. Disabling cookies may affect some site features.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. Data Retention

We keep personal information only as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights & Choices

You may request to access, correct, or delete the personal information we hold about you, and you may opt out of marketing communications at any time. To exercise these rights, contact us using the details below.

California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and to request its deletion, subject to legal exceptions.

9. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us so we can remove it.

10. Third-Party Links

Our website may link to third-party sites we do not control. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision. Continued use of our website or services after changes take effect constitutes acceptance of the updated policy.